There are obvious flaws in most systems. MLBerg’s ITN caregiver blog is no exception. But do not let this be a deterrent. Try to see this as an opportunity to build a structure of support. Support mechanisms fit the category “One size does NOT fit all”.
So now direct your attention to the Category listing in the side bar. What are the chances that “saying just the right thing” for one person will be exactly the words another person wants to hear or the concept that a third person needs to hear? We all make mistakes while trying to help others.
So do your best.